Questions, answers.

You can book up to 90 days out. Most owners allow same-day bookings up to 2 hours before launch — look for the Instant book badge on a listing if you need it within the next 24 hours.

Both. Minimum rental is 1 hour. Owners set their own hourly and daily rates — the daily rate usually kicks in after 6 hours and is cheaper on a per-hour basis.

Owners have 72 hours to confirm. If they don't, we automatically cancel the booking and refund your card in full — including the deposit hold. You'll get an email when it happens.

If this is the owner's first booking, they may need an extra hour to finish Stripe identity verification — we'll keep you posted.

Yes, but the refund depends on timing:

• 48+ hours before launch: full refund of the rental, deposit released immediately.
• 24–48 hours before: 50% refund of the rental, full deposit release.
• Under 24 hours: no refund of the rental, full deposit release.

Owner-initiated cancellations are always 100% refunded to you, regardless of timing.

Yes — message the owner from your booking page. Most owners accommodate within reason. If they can't, you can cancel under the standard refund terms above.

Depends on the state or country. In Florida, anyone born after Jan 1 1988 needs a Boating Safety Education ID Card — owners can issue you a temporary one at the dock. In NSW, Australia, you need a PWC licence. We display the local requirement on every listing.

18 to book and ride. Some owners allow 21+ only — it's shown on the listing.

Up to the seating capacity of the jetski (most are 3-seater). Children under 12 should ride in the middle, never the front. Every passenger needs a vest — they're always provided.

A refundable security deposit set by the owner, typically $800–$2,000. It protects the owner from damage. We hold it on your card — the money never actually leaves your account unless there's a damage claim.

48 hours after you dock, if there's no damage claim. The owner has that window to inspect the jetski. If they don't file anything, your deposit auto-releases — you don't have to chase it.

For short rentals (5 days or less), we place an authorisation hold on your card. Your bank shows it as a pending charge — it's not an actual withdrawal. For longer rentals, we have to charge and refund (card networks don't allow holds beyond 7 days), so you'll see a real charge that's refunded on completion.

You'll get an email with: a description of the damage, dated photos, and the exact dollar amount the owner is claiming. JetZi reviews every claim before any money moves. If we approve it, we capture that amount from your deposit and release the rest. If you contest, our trust & safety team mediates.

Only if the damage equals or exceeds the bond. Owners get one shot at the deposit — once they capture a partial amount, the rest auto-releases. We do this on purpose so neither side can hold the bond hostage.

The deposit is a cap on what JetZi will pull from your card automatically. Beyond that, the owner can pursue you directly — but that's why we recommend riders always purchase the optional rider protection at checkout, which covers up to $25,000 in damage.

No — mechanical failure not caused by the rider is on the owner. If a jetski breaks down mid-ride, call our on-water line and we'll arrange tow, refund, or rebooking. Your deposit releases as normal.

USD in the US, AUD in Australia, AED in UAE (Phase 2). You pay in whatever the listing is denominated in — Stripe handles any conversion from your card's home currency at standard rates.

No. You'll see exactly three lines on every receipt: the rental, our service fee, and local tax (if applicable). The deposit is held separately and never counts as a fee. If something else shows up, that's a bug — email us.

The rental is charged the moment the owner confirms (usually within 2 hours of booking). The deposit is held as a pending authorisation immediately at booking — it never converts to a real charge unless there's a damage claim.

Visa, Mastercard, Amex, Discover. Apple Pay and Google Pay at checkout. We don't accept cash, crypto, or bank transfers for bookings — the deposit hold requires a card.

Yes. We use Stripe Elements — your card data goes directly to Stripe, never touches JetZi servers. We're PCI SAQ-A eligible, which is the highest non-merchant tier.

Charges from us show up as "JETZI.COM" or "JZ * <owner name>". If you don't recognise it, please email help@jetzi.com with the date and amount before disputing through your bank — we'll usually resolve it within 24 hours.

Sign up, click "List your jetski", upload 5 photos, set your hourly/daily rate and your bond. Listing goes live in about 2 minutes. You don't need to do Stripe verification until your first booking lands.

0% on your first 10 bookings. 15% standard rate after that. Top hosts (invite-only) drop to 10%. We never bury fees — commission is shown on every booking confirmation before you accept.

Daily payouts to your bank, via Stripe. Standard 2-day rolling delay between booking and payout. New accounts may see 7–14 days for the very first payout — after that, daily forever.

5 minutes. Driver's licence, a selfie, your bank details. Stripe handles all of it — we never see your documents. Once you're verified, you don't have to do it again.

Stripe occasionally needs updated info — passport, address change, etc. You'll see a banner on your dashboard with the exact thing to upload. Usually a 24-hour fix. Your existing payouts pause but resume retroactively once you're cleared.

From the booking page in your owner dashboard, within 48 hours of the booking ending. Upload dated photos, write a description, enter the exact dollar amount. JetZi reviews — we approve fair claims within 12 hours.

Yes — availability calendar in your dashboard. Block individual dates, set a weekly schedule (e.g. only weekends), or pause your listing entirely. Changes take effect immediately.

Yes — JetZi requires owners to carry standard PWC insurance. The bond covers minor damage (scratches, rub, scuffs). Anything beyond the bond — major engine damage, theft, third-party injury — goes through your insurance. We're working on a partnered insurance product for 2027.

Yes. Two-way reviews, like Airbnb. Both sides leave a rating in the 48-hour window after completion — neither side sees the other's review until both are submitted (or the window closes).

Call +1 305 555 0911 (24/7 on-water line). We arrange tow and rescue. Then call local emergency services if anyone's hurt (911 in US, 000 in AU). The deposit is not at risk for breakdowns not caused by the rider.

Always. USCG-approved (or local equivalent), in adult sizes — every rental. Plus a whistle and a kill-switch lanyard. Wearing the vest isn't optional, it's a JetZi rule.

No. Most owners and most jurisdictions prohibit jetski operation between sunset and sunrise. Daily rentals end at sunset, sharp.

Zero. Operating a PWC under the influence is a felony in most places. If the owner suspects intoxication at handover, they can refuse the rental — no refund.

Stay clear, get back to the dock if you can, and text us. If they're a JetZi rider, we take it seriously — confirmed reckless behaviour gets riders banned from the platform.

Yes. Sign up once, switch between rider and owner mode in the top nav. Many of our best owners started as riders.

Settings → Account → Delete. We retain financial records for 7 years (legal requirement) but all personal data is wiped within 30 days. If you have an active booking, you'll need to complete or cancel it first.

Login → "Forgot password" → enter your email. Reset link is good for 30 minutes. If you don't get it, check spam, then email help@jetzi.com.

Yes — Settings → Account → Email. We'll send a confirmation to the new address. Your booking history transfers automatically.

Reply to the claim notification within 48 hours. Upload counter-photos (the ones you took at dock handover are gold here), and explain your side. JetZi trust & safety reviews both sides and decides. Decisions are final but appealable once.

Don't ride it. Text us from the dock with photos. If your description is materially accurate, we'll refund you in full and the owner may face listing penalties.

Through JetZi first, please. Bank disputes pull funds from the owner's payout, take 60+ days to resolve, and almost always land in our favour anyway. We resolve disputes in-house within 24–48 hours.

Email help@jetzi.com with photos. We mediate. The bond doesn't cover rider belongings, but we can credit your account against future bookings if the owner is at fault.

Evidence first. Dated photos beat descriptions. Both sides upload, our team reviews. We side with the rider when the owner can't show pre-rental damage photos. We side with the owner when the rider can't refute clear post-rental photos. When it's ambiguous, we split the difference and tell both sides exactly why.