Help & support
Real humans. Reasonable hours.
If something's gone sideways on the water, text us. For everything else, the channels below get to a human in under 4 hours during business hours.
SMS & iMessage
Fastest channel. Replies within 12 min during business hours.
+1 305 555 0142
7am–11pm ET, every day
For receipts, refund questions, owner payouts, and anything that needs a paper trail.
help@jetzi.com
Reply within 4 hours, business days
On-water emergency
If a jetski has broken down, capsized, or someone's hurt — call this number first. Then call 911 / 000.
+1 305 555 0911
24/7, always
🇦🇺
JetZi Australia
JetZi Operations AU Pty Ltd
Level 4, 17 Castlereagh St
Sydney NSW 2000
Australia
🇦🇪
JetZi UAE
Coming Q3 2026
Dubai Marina, UAE
Get on the early-access list when you create an account.